The Training and Development module in the e-Service system is a strategic tool for developing employee capabilities and increasing their efficiency. This module helps institutions identify training gaps and needs, plan and implement training programs and courses in an organized manner, and evaluate the impact of training on individual and organizational performance.

The main goal is to ensure employees have the necessary skills and knowledge to succeed in their current and future roles. By using this module, institutions can invest in the growth of their employees' abilities, thereby increasing productivity and loyalty. It organizes the identification of training needs, analysis of current skill levels, and determination of areas needing development through assessments, surveys, or interviews.